Duration

3 Hour Workshop

Suitable for

Those whose work brings them into contact with people or situations which are, or may potentially become, challenging and maintaining a professional caring relationship that protects and respects the client, others and themselves.

Content

At the end of the training, delegates should be able to

• understand what constitutes challenging behaviour
• understand who can present challenging behaviour
• have the skills and understanding to recognise and predict challenging behaviour
• understand and be able to contribute to a risk assessment process
• understand how to respond appropriately to incidents of challenging behaviour
• use simple disengagement techniques