COMMUNICATION SKILLS COURSE

 


Duration

3 hours

Suitable for

People wishing to improve or enhance their communication skills at work

Content

At the end of the training, delegates should be able to

  • state the difference between good and poor communication skills
  • know about how perception affects our communication
  • understand the importance of body language and non-verbal messages
  • understand how behaviour affects the ability to communicate effectively
  • know the difference between assertion and aggression
  • understand the importance of listening  

Expiry Date of Certificate

Needs updating regularly

  

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