Duration
4 hours
Suitable for
Those who are working in a staff team. Content is tailored to the work setting of the group.
Content
By the end of their training, delegates should be able to:
- define the personal attributes of a good team leader
- understand the skills needed for successful verbal, non-verbal and written communication
- know what type of team role they personally prefer
- understand characteristics of good teamwork and things that lead to blockages
- state a three-step technique for conflict resolution
- know about team development stages
- appreciate the importance of delegation
- compile an action plan for future development
Expiry Date of Certificate
Needs to be updated regularly
TEAM LEADERSHIP SKILLS COURSE
Duration
1 Day
Suitable for
Those who are responsible for leading a staff team
Content
By the end of their training, delegates should be able to:
- define the personal attributes of a good team leader
- understand the skills needed for successful verbal, non-verbal and written communication
- know what type of team role they personally prefer
- understand characteristics of good teamwork and things that lead to blockages
- state a three-step technique for conflict resolution
- know about team development stages
- appreciate the importance of delegation
- compile an action plan for future development
Expiry Date of Certificate
Needs updating regularly