Duration

3 hours

Suitable for

People wishing to improve or enhance their communication skills at work

Content

At the end of the training, delegates should be able to

• state the difference between good and poor communication skills
• know about how perception affects our communication
• understand the importance of body language and non-verbal messages
• understand how behaviour affects the ability to communicate effectively
• know the difference between assertion and aggression
• understand the importance of listening  

Expiry Date of Certificate

Needs updating regularly